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Milton Keynes Stevenage

FAQs

Please find below answers to our most frequently asked questions.
For anything we might have missed please do not hesitate to send us an email.

GENERAL

When is it open?
We are open from 22nd May to 26th September 2021. The opening times vary each month, with extra sessions running during school holidays.
 
Use the calendar to pick a date and you will be able to view session times.  We can often open at a special time for private hires, so please contact us for any requirements.
Participants need to be at least 6 years old:  
  • All participants need to be able to swim 25m unaided
  • Participants aged below 18 need to have an adult complete their waiver forms and check them in at reception 
Children between the age of 6-9 must be accompanied on the park by an adult. There should be at least 1 adult for every 3 children.
Each session is £20 for a single ticket during Off Peak and £22 during our Peak hours (the calendar shows the pricing for each time slot) includes wetsuit hire, safety brief, buoyancy aid and 50 minutes on the park.
 
You can also book a double session, for only £10 extra per person 

We also have a seasonal membership which costs £50 and means you can come as many times as you would like for the season 
 
 
The water temperature will vary depending on the weather conditions on the day.
Water temperature is monitored daily and displayed in reception.
Wearing the wetsuit provided will help you to keep warm.
It is important that every participant fills out a Waiver before they attend their session. You can access the online form from your confirmation email by pressing the link "Simply click to fill in your waivers now". Alternatively you can go directly to aquaparcs.co.uk/waiver 

Participants ages 6-17 must have an adult complete their waiver on their behalf.


Wetsuits are included in the price so you just need to bring:
- swimwear (or spare underwear)
- a towel
- a padlock (if you want to use the lockers)

You can buy all these items at reception if needed.
*Swimwear is currently sold out
We strongly advise that you leave any valuables in your locker or at home (for example: jewelry, watches, glasses, cameras...).
If you do decide to take any valuables on the park, you do so at your own risk as we will not be able to get any lost item back.

At your own risk, you can bring your go pro.
We strongly recommend that you equip your camera with a floater.
If you do lose it, we will not be able to look for it for you and the chances of finding it are very slim.
  1. Complete your Statement of Risks before you arrive
  2. Arrive at reception 40 minutes before your session starts, give your name (you do not need to print your confirmation) and you will be given a wristband
  3. Collect your wetsuit from the wetsuit area
  4. Get changed and be ready in your wetsuit at the latest 15 minutes before your session starts
  5. You will be directed to the water's edge where you will be given a buoyancy aid
  6. 10 minutes before the session starts, attend the safety briefing at the water's edge
  7. You will be let on the park for a total of 50 minutes of fun. The park is split into 3 sections where you will get to enjoy each section for an allotted time. 
  8. Towards the end of the session you will hear a five minute warning whistle
  9. Exit the park, hand in your buoyancy aid
  10. Walk back to the changing area and hand in your wetsuit
  11. Check out your photos from your session online
  12. Share your incredible experience with your friends
A session lasts an hour in total. It includes a 10minute safety briefing and 50 minutes of fun on the park.

If you would like to stay longer on the park, you can book a double session for just £10 extra per person.
This offer can be pre-booked on the website or on the day in reception and applies to both Pre-Book ticket and Family Pass.
Yes, we require every participant to be able to swim 25 meters unaided.
If you are a large group of 10+ or require exclusive hire, please contact us before booking by emailing groups@aquaparcs.co.uk
 
 
There are lockers provided which require a padlock to store your belongings safely. Do not forget to bring one!

You can purchase a padlock at reception for just £5 if needed.
Yes, we do have changing room, however we do advise guests to come swim ready if possible. 
We do have outdoor showers for out guests to use to rinse off at the end of their session.
There are picnic tables where you can eat. 
 
There is Café/restaurant and a pub around Willen Lake.
 
The rain makes the experience on the park different and the slides more slippery.
The only reason the park would close is extreme weather condition such as strong winds or thunderstorm. Every participant would be informed.
The inflatables are constantly wet which keeps the surface cool. If this is a concern for you, you can wear aqua shoes.

You can buy aqua shoes at reception for £5 if needed.
Yes, you can reschedule your booking free of charge up to 48hours before the day of your session.

If you would like to reschedual within the 48hour window, there will be a £5 admin fee per person.
No, we do not issue any refund. If you have to cancel due to unforeseen circumstances, we can give you vouchers with a 48hour notice.
No, pregnant women cannot go on the park.
We recommend that you arrive 40 minutes before your session starts.
This will enable you enough time to check in, get changed into your wetsuit and have your safety brief.
You can wear wet shoes or wet socks. However, any hard-soled shoes cannot be worn.

You can use your own wetsuit or use the wetsuit included in your session price.

No, you do not have to print it. Just give the participant's name at reception.
If you break any of the rules below, you’ll be asked to leave the aqua park without refund.
  1. Aged 6+. You must be aged 6 or over to use the Aqua Park.
  2. 25m. You must be a confident swimmer and be able to swim at least 25 meters un-aided as the aqua park is 25 meters from the end of the jetty. We reserve the right to remove anyone who is struggling.
  3. Buoyancy aids, everyone must wear 1 of our buoyancy aids. Please make sure all straps
  4. are fastened tightly. Do not remove this at any point during the session.
  5. No diving or flipping. You can jump off of any of the inflatables, but you must always enter the water feet first. The only exception is the 2 White slides at the back and the Figure 8 slide, these are climb up slide down only features.
  6. Look before you leap! Check your landing area is clear before you jump or slide.
  7. Give others space. Whilst on the park do not climb too close to other users, let the person in front of you get to the top then start climbing.
  8. Do not swim underneath any of the features.
  9. Neptune Steps. When you fall in swim to the nearest aqua park feature and climb on, there are Neptune steps spread out around the park to aid you getting back onto the park.
  10. Lifeguards on the Park will be in Yellow Lifeguard tops. You may seek help from them at any point by raising your hand and shouting ‘Lifeguard’ they are there to help the injured and save lives so please do not call them unnecessarily.
  11. Aqua Guides. Some sessions may include an Aqua Guide they will be wearing orange. They will be on the park to challenge you and ensure you have an amazing time.
  12. Whistles. Lifeguards use whistles to contact you. 1 Whistle blast = A lifeguard may be trying to get your attention so have a look around. 3 Whistle blasts = Emergency on the park! Someone could be injured or there could be lightning in the area. You need to stop immediately and sit down where you are, the lifeguards will then give you further instructions. Long Whistle blast = The session is over, please start making your way off the park.
  13. No swearing or foul language. Remember this is a family park so please no swearing or foul language. We allow you to play fight with your friends, but excessively rough play and aggressive behavior is NOT tolerated. We want you to have fun, so you can push each other in but please do not push the lifeguards or members of other groups in.
  14. Personal items. We recommend you remove any jewellery, watches, glasses or other loose items. You may take waterproof cameras; however, damage or loss of property is at your own risk. If you drop it, it will sink.
  15. Medical conditions. Finally, please if you have any pre-existing medical conditions, we ask you to report to our staff in full confidentiality, before entering the water. However, if you suffer from severe asthma, diabetes, any heart conditions or are prone to dislocations we advise you not to go on the aqua park.
  16. Pregnancy. If you are pregnant or feel there could be a possibility you may be pregnant, we again strongly advise you not to participate.
  17. Thank you for your time and please walk slowly along the walkway and the start of the park, jump in and have a great time. Please do not jump off the side of the walkway.

We recommend that everyone wears a wetsuit however, they are not compulsory

Willen Lake has two car parks that you can use to park for Aqua Parcs. Please note that Willen Lake is a very popular park and during peak times and periods of good weather the car parks can become full very quickly so please leave ample time for your journey.

Charges for both car parks are as follows;
Up to 30 mins £0.50
Up to 1 hour £1.00
Up to 2 hours £1.50
Up to 5 hours £4.00
Up to 8 hours £8.00
Up to 24 hours £10.00
Up to 48 hours £15.00
Max stay is 48 hours

Please note that the parking is managed by Napier.
Our spectator area is now open with limited space along the bank of the lake. It is advised that you bring along some chairs or picnic blankets as the area can get quite muddy.
Well behaved dogs on leads are also welcome.

CONTACT US

You can find Aqua Parcs at Willen Lake, Milton Keynes.

We’re always ready to answer any questions you have about our inflatable water park.

Just send us an email and we’ll be in touch soon!

GET IN TOUCH

Aqua Parcs, The Cable Building,
V10 Brickhill Street,
Milton Keynes, MK15 9HQ

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